Subprocessors

Card tokenization, payment authorization and capture, refunds, and storage of payment instruments.

Data processed: cardholder name, billing address, payment card information (tokenized), transaction amounts.

Transactional email delivery, including order confirmations, invoices, and shipping notifications.

Data processed: recipient name, email address, message subject and body.

Inbound and outbound support email synchronization, ticketing, and customer support history.

Data processed: contact name, email address, message content, support conversation history.

Customer marketing email delivery and event synchronization for segmentation.

Data processed: contact name, email address, purchase history, event metadata.

Inbound and outbound voice calls, SMS messaging, and call recording or transcription.

Data processed: phone numbers, SMS message content, call recordings and transcripts.

Programmable SMS and voice messaging for transactional notifications and account alerts.

Data processed: phone numbers, SMS message content.

Order import, inventory synchronization, and Fulfillment by Amazon (FBA) shipment management.

Data processed: order details, shipping addresses, product and inventory data.

Order import and OAuth token management for marketplace integrations.

Data processed: order details, shipping addresses, product data.

Order, customer, and product synchronization for storefront integrations.

Data processed: order details, customer contact information, product data.

Outbound shipment label generation and tracking import.

Data processed: shipping addresses, order details, tracking numbers.

OAuth2 identity and access management for user sign-in.

Data processed: user name, email address, authentication metadata.

Extraction of structured data from inbound email content.

Data processed: email subject and body content submitted for parsing.

In-product question-and-answer assistance and decision support.

Data processed: user prompts and document content submitted to the assistant.

Cloud hosting, managed database (RDS), file storage (S3), and email transport (SES).

Data processed: all platform data stored at rest and transmitted in transit.

US street-address validation and standardization.

Data processed: street addresses submitted for validation.

Map rendering and geocoding for address-based features.

Data processed: street addresses for geocoding and display.